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800 TeleServices was established in 1997, and is dedicated to providing business process outsourcing (BPO) and one-stop solutions for the world's top companies in various industries. Using our cutting-edge technology, we provide our customers with modern services that aim to improve customer service experiences, and thus provide a competitive edge against competitors. Our customers include many companies in the global Top 500, both within and beyond China.

Based in Greater China, and conversant with other competitive Asian market cultures, 800 TeleServices has strong regional operational capabilities and system development services. We custom-design and execute for our clients a versatile range of both technical and commercial solutions for the efficient accomplishment of their BPO tasks. This enhances not only customer satisfaction and loyalty, but also client retention – all for our clients’ maximum returns and profitability. 800 TeleServices integrates technical know-how and professionalism with management expertise on the provision of one-stop BPO services. 

Background details

Established in 1997

Headquarters located in Shanghai, China

Over 5,000 employees

12 Operation Centres located in Asia-Pacific, including Shanghai, Kunshan, Guangzhou, Chongqing, Xi'an, Hong Kong, Taipei and Tokyo

Multilingual services, including Putonghua, Cantonese, Shanghainese, English, Japanese, Korean, French, Italian, and Spanish

Over 3 million cases and orders handled each month

Over 800 million users serviced globally

Over 4,000 companies using 800 TeleServices' self-developed service management software

Company Culture
  • Our Vision

    We envision to becoming one of the most respected companies in the world by helping our clients create value, both in the short run and the long run. With our expenence in the industry and our dedication to innovation, we are committed to providing up-to-date and best-in-the-field outsourcing services to our clients.

    We create optimal cost-efficiency with the support of our highly-trained staff, aiming to enhance client competitiveness and help them establish long-term win-win partnerships with customers. These are our guiding principles, which have always followed our corporate philosophy.

  • Core Values

    800 TeleServices places utmost importance on the satisfaction of our clients and our employees. Our core values consists of five tenets: Integrity, Respect, Authorization, Excellence and Professionalism.

    誠信
    清晰和透明的處事原則,體現在800飛翱集團內部和800飛翱集團與客戶之間發生的每一次交流中,是我們培養長期互相信任關系的支柱。
    Integrity
    Integrity
    We rely on clear and transparent business principles that are apparent in each interaction between 800 TeleServices and our customers. This is our way of establishing long-term mutual trust with our partners.
    Respect
    Respect
    A modest and open mindset is our key to innovating new possibilities.
    Empowerment
    Empowerment
    We allow our employees to take upon the responsibility of organizing their own workflow, becoming more self-inspired and creative, and giving them the power to make meaningful decisions that are in line with our company's goals.
    Excellence
    Excellence
    We use methods of operation that are highly respected internationally, such as six sigma, 5S, Tableau data analysis software, and other tools, in addition to providing customers with high-quality services and our self-developed technology. We strive to continuously optimize our efficiency and effect.
    Professionalism
    Professionalism
    We look at how we can achieve performance that exceeds our customers’ expectations, and keep us in the relentless pursuit of excellence.
Company Milestones
1997

1997

800 TeleServices officially established in Hong Kong.

1999

1999

Implementation of CRM concepts and system.

2000

2000

Business expands to Shanghai and Taipei.

2003

2003

800 TeleServices headquarters moves to Shanghai.

2008

2008

800 TeleServices begins e-Commerce services, and becomes part of Taobao.com's first wave of outsourcing service providers.

2009

2009

The company invests into Kunshan to further expand service capacity.

2011

2011

800 TeleServices implements Six Sigma management techniques, and was awarded with the ISO27001 Info Security Certification in the same year.

2013

2013

The company joins Sina Weibo, introducing a new channel to communicate smoothly.

2014

2014

800 TeleServices develops data analysis services, and develops Tableau software technology

2015

2015

Becomes PCI compliant

2016

2016

800 TeleServices expands to Guangzhou, Xi'an, and Chongqing

2018

2018

The company expands to Tokyo, Japan

2019

2019

The company expands Guangzhou operation centre to 500 seats, including French, Spanish, Japanese, and Italian language services.

2015

The company exceeds 3,000 employees, and expands Kunshan Soho International Plaza offices to match. In the same year, Shanghai HuaFan is recognized as a national High and New Technology Enterprise.

2015

Successfully develops mobile asset management & retail chain management platform EMIS.

1997

1997

800 TeleServices officially established in Hong Kong.

1999

1999

Implementation of CRM concepts and system.

2000

2000

Business expands to Shanghai and Taipei.

2003

2003

800 TeleServices headquarters moves to Shanghai.

2008

2008

800 TeleServices begins e-Commerce services, and becomes part of Taobao.com's first wave of outsourcing service providers.

2009

2009

The company invests into Kunshan to further expand service capacity.

2011

2011

800 TeleServices implements Six Sigma management techniques, and was awarded with the ISO27001 Info Security Certification in the same year.

2013

2013

The company joins Sina Weibo, introducing a new channel to communicate smoothly.

2014

2014

800 TeleServices develops data analysis services, and develops Tableau software technology

2015

2015

Becomes PCI compliant

2016

2016

800 TeleServices expands to Guangzhou, Xi'an, and Chongqing

2018

2018

The company expands to Tokyo, Japan

2019

2019

The company expands Guangzhou operation centre to 500 seats, including French, Spanish, Japanese, and Italian language services.

Management Team
  • Alex WongGroup Chairman & CEO

    One of 800 TeleServices' founders, and current overseer of the overall strategic direction of the company.

    Graduated from University of Birmingham in England with a Bachelor of Science in Mechanical Engineering degree.

    Over 36 years of marketing, teleservices, and hi-tech industry experience.

    Previously held senior Director and CEO positions in Hong Kong Main Board-listed companies.

  • Leonard ChanChief Strategy Officer

    One of 800 TeleServices' founders, and current Chief Strategy Officer responsible for business development strategies, and developing tailor-made efficient solutions for customers. Currently oversees three function departments, including Business Development and Account Servicing, Service Planning and Development, and Information Technology.

    Graduated with a Bachelor of Electrical Engineering degree from the University of New South Wales in Australia.

    Over 24 years of Asia-Pacific region business development and project management experience, with over 15 years of practical experience in the contact centre and customer service-related domain.

    Responsible for all operation centre facilities, and technology development strategies.

    Worked in customer service and telecommunications in the Asia-Pacific region prior to founding 800 TeleServices. As such, he is familiar with the local culture and business practices in many Asia-Pacific countries, and can provide the optimal solution for clients.

  • Benjamin Ma Chief Operating Officer

    Graduated from Hong Kong University as a Bachelor of Social Science.

    Over 20 years of customer service experience.

    Currently is responsible for the all of the company's operations.

    Earned distinctive regional accomplishments, including building up and managing the Hutchison call centre in Singapore, and managed the Mainland China operations for leading retailer Giodano, before joining 800 TeleServices.

Client Testimonials

800 TeleServices' unparalleled services have earned us client recognition and endorsement that in turn drives us to reach even greater heights.

Customer Service Director from a world-famous logistics company

“800 TeleServices' experience, knowledge, and professionalism is unparalleled in Asia. I personally interviewed eight companies operating in Asia, looking for companies with both skill and attention to detail in the call center industry, and fortunately, I found 800 TeleServices. Compared to other so-called “experts” in the same field, 800 TeleServices is a clear industry leader in terms of professional know-how.”

Director of Management Services from a world-leading hotel enterprise

“Since partnering with 800 TeleServices in 2014, we have seen firsthand how their operating team's “clients first” motto manifests in their first projects and day-to-day management. Following our expansion into new businesses and a shift in customer service priorities, the operating team was able to swiftly and effectively take care of our valued customers time and time again, proving their trustworthiness as a business partner.”

Executive Director & Vice President of a leading Japanese electronics company

“The customer service representatives of 800 TeleServices demonstrated high-quality service standards and telephone skills in handling our customer cases, and their management have also contributed to the success of this service hotline with their innovative ideas and experience.”

CEO & President of a famous B2B software company in the travelling industry

“800 TeleServices has provided top-quality customer services for my customers, allowing us to focus on our core business. Their services have far exceeded our expectations.”

Customer Service Manager in world-leading direct sales and herbal products company

During our company’s growth and business model transformation, 800 TeleServices has always been our most reliable partner! Using their professional service management system, excellent customer service outsourcing team, and efficient resources allocation, they were able to complete every task we asked of them, and won the recognition of many both within and beyond our company. During our company’s overseas expansion, we also earned the praise of international clients, helping further expand our services!

Social Responsibility

Giving back to society has always been an integral part of 800 TeleServices' mission and vision, and our regular contributions to activities also serve to motivate our staff as well.

Activities include:

  • Participation in blood donation campaigns
  • Individual volunteer participation in community service work for the disabled and elderly
  • Developing vocational training programs
  • Providing donations and educational support to economically disadvantaged villages in China
  • Active participation in social welfare activities organized by industry associations
  • Sponsoring education for our local communities
  • Providing technical support for charity organization websites

“Care and Educate” Charity Program

800 TeleServices has partnered with Shanghai Pudong Area Charity Public Service Center to begin the  “Care and Educate” charity program, where every year the company will fund the primary school education for four students from financially challenged backgrounds.

Care and support for Luhou County students

800 TeleServices Group initiated the “Ten Yuan Movement”, where each employee donates the same amount of money in order to support poor students in the Luhuo County mountainous region with quilts and blankets with our warmth and kindness.

Our Specialties

Our crafted customer service solutions allow your company to focus on core competitiveness, and increase the value of your main business operations in the following aspects:

Our flexibility with major Asia-Pacific regional languages, including Putonghua, Cantonese, Shanghainese, Minnan, Japanese and Korean, provide you with one-stop solutions.

Working with industry-leading companies in the Asia-Pacific have provided us with valuable experience with comprehensive international management techniques, and extensive knowledge of local culture.

We support communication channels in various media, such as telephone, IVR, internet, email, fax, mail, etc.

We have the advantage of four call centres situated across the Asia-Pacific, allowing you the choice of cost-saving offshore solutions and quality-focused local solutions.

We provide first-rate call centre services that redefine global standards of quality.

We analyse customer communication records and details to find the nature of the interaction, thus allowing clients to optimize and adjust their service process quickly.

We provide a flexible operation environment for clients based on the number of calls, workload, and deft human resources management.

Our 6 Services
1.Outsourced Contact Centres for All Media

Currently, this is 800 TeleServices' largest-scale business, and we have accumulated over twenty-two years of experience in this field. 800 TeleServices' call centres support traditional phone calls, as well as online chatting, Weibo marketing, email processing, WeChat, and more, as well as our own developed online Chat Master & Analytics System.

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2.eCommerce Customer Service Outsourcing

eCommerce customer service mainly relies on telephone calls and the internet in order to resolve customer enquiries. These services include product-selling, delivery, pre-sales, post-sales, sales arguments, as well as product defects or no stock available, and rely upon negotiating with customer service within a timeframe. Our services can help further improve your company image, increase sales turnover, help raise the number of returning customers, and improve on user experience.

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3.Property management notification service solutions

Our property management mobile platform EMIS is a specialized piece of software designed for commercial or residential property management. EMIS is currently the only comprehensive call centre and big data property management mobile platform on the market. EMIS can manage and monitor interactions with residents or tenants, and various operational statistics, such as energy usage, humidity, air quality, and more. EMIS is accompanied by a 24-hour customer hotline and WeChat line where residents or tenants can send their requests or complaints, and EMIS can even monitor the time professionals are sent to help and when they arrive. This platform can complete the entire process for customers, and many renowned property management companies have switched to EMIS in just three years since its competion.

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4.Chain store repairs management solutions

Our EMIS chain store repair and management solution is based on the core tenets of “digitization, transparency, standardization, and mobilization”. It provides full operational support and consultation services according to client customization. Depending on the situation, it can implement solutions and manage resources, acting as behind-the-scenes support for daily operations, and providing reports and data analyses based on real situations. This can help significantly reduce the amount of false alarms and other costs that lead to the loss of resources, unify store images, and increase effiency for new arrivals and more.

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5.Data Analysis Services

A sea of customer data flows into 800 TeleServices daily via various channels through our outsourcing services. Data analysis reports can serve as a deeper dive into customer thought processes that can aid in developing new processes, expanding services, and increasing brand participation. Each contact with a customer serves as an opportunity to collect data for clients, including phone calls, email, WeChat, online chat platforms, SMS, and other compatible software. After the data is collected, we use our technology, experience, and professional techniques to turn the raw data into substational information that provides a look at consumer actions or processes that are determined by various factors, and thus predict consumer behavior so that our clients can react quicker and have better results. 800 TeleServices has invested heavily into this area, and developed an AI analysis tool that can complete this task even more effectively.

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6.Comprehensive AI services

800 TeleServices has used its accumulated years of service experience to independently develop the “Smartbot” AI robot that can give intelligent responses, training, referral to human staff, testing, maintenance, data analysis, manual approval, and more, reducing the number of staff needed and costs.

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Quality Management
Quality Management
  • Adopt international recognized benchmark
  • People + process + technology + customer focus
  • Service benchmarking

    ex COPC·6 Sigma

    Technology

    Call process

    System

    Data management

    Reports

  • Regular service audit · client experienced management team
Key Elements of Success
Technology

Advanced technical
Comprehensive reporting and analysis processes
Follow up and upgrade control
Data development and data creation

Process

Manage process efficiency
Data accuracy and security
Trading efficiency and accuracy

Talent

Team morale and efficiency
Resource allocation management
Quality control mechanism

Job Recruitment

Speak your dream

For the talents, an exclusive stage

 

Positions

Location:
All

News & Events
  • 2020-02-10

    800 TeleServices CEO Holds Discussions With Frontline Staff During Kunshan Operations Center Visit

    On the first day of work after the extended Spring Festival, despite the number of new patients and suspected patients seemingly under control, people remained vigilant, as a crowded workspace is an easy way for infection to spread.

    On the first day of work after the extended Spring Festival, despite the number of new patients and suspected patients seemingly under control, people remained vigilant, as a crowded workspace is an easy way for infection to spread. It was a challenge for all companies during these trying times.

     

    As the largest outsourcing call center enterprise, 800 TeleServices runs eight operations centers in Greater China and Japan. As there are many staff spread out across the country and beyond, immense pressure is placed in 800 TeleServices to make sure everyone is safe during this coronavirus outbreak. However, thanks to the hard work of professionals across the company, preventive resources and preventive measures were able to be rolled out in short time, so that staff were all adequately protected.

     

    Furthermore, the conditions and worklife of staff was a topic of deep concern and worry for 800 TeleServices’ CEO, Mr.Alex Wong. During the Spring Festival period, he and other company executives worked tirelessly every day holding meetings to understand staff health conditions, required resources, and other important information.

     

     

    Today, Mr.Wong specially made a personal visit to 800 TeleServices’ largest operations center in Kunshan to check on preventive measures and talk to staff. Apart from this, Mr. Wong personally toured through employee dormitories to understand how precautionary procedures have been taken, and talking to staff from other areas who proactively decided to isolate themselves, guiding them to take the right attitude in both cooperating with the government measures, and also their work.

     

    800 TeleServices has long upheld the core value that all staff are part of a big family, and that each staff member is key to the company, We believe that 800 TeleServices will be able to unite together during this period of disease, and stay healthy together while serving clients in top form.

     

  • 2019-09-03

    800 TeleServices Supports Returning Overseas National Youth Entrepreneurship Competition

    Recently, the Returning Overseas National Youth Entrepreneurship Competition 2019 was held, aiming to promote cultural exchanges between local and overseas cultures, and provide cultivation grounds for budding entrepreneurs to grow and speed up their overall services.

    Recently, the Returning Overseas National Youth Entrepreneurship Competition 2019 was held, aiming to promote cultural exchanges between local and overseas cultures, and provide cultivation grounds for budding entrepreneurs to grow and speed up their overall services. This year's competition received major support from a majority of Chinese youth, and over 600 people participated. 800 TeleServices Chairman and CEO Mr.Alex Wong was invited to the competition to share his process of entrepreneurship.

     

    As someone who began his business from scratch, Mr. Wong detailed all the ups and downs that have occurred over the past 22 years, but stated that he has never regretted the initial choice. To him, in this age of advancement, there is no other option than to keep marching forward in order to survive and develop further.

    During his sharing session, he talked about how 800 TeleServices began in Hong Kong as a traditional service outsourcing company, providing call center services.However, as business expanded, new operations centers were established in, Taipei, Shanghai, Kunshan, Guangzhou, Chongqing, Xian, and Tokyo, with the headquarters moved toShanghai. In recent years, there has been rapid major developments in internet technology within China, which is why he positioned the company to develop in hi-tech services, and use hi-tech to innovate in traditional customer service areas.

     

    Mr. Wong also talked about how 800 TeleServices serves clients from many different industries, such as Taobao, Tmall, China Eastern Airlines, China Telecoms, and more. Chatbots are now use to handle the excess burden of orders during Double 11 Day. In the future, 800 TeleServices aims towards helping clients solve problems in their business, and increase customer service efficiency. 800 TeleServices also provides muti-channels contact center outsourcing services, big data analysis, e-Business services, and AI management services. While the company has advanced quite a lot over 22 years, there's still a long way to go, and many unknown opportunities and challenges to face.

     

    Finally, Mr. Wong finished by expressing his hopes that many of the attending young entrepreneurs will be able to fulfill their dreams through their own hard work. The bigger the dream, the more you can endure in pursuit of it. When trouble arises, they must stay calm and search for the optimal solution to solve it. Mr. Wong believes that while success isn't easy to achieve, persisting and continuing on is the key to success.

     

  • 2019-06-20

    800 TeleServices Wins Digital Technology And Offshore Service Outsourcing Integrated Development Conference Award

    On June 20, 2019, the China (Xuzhou) nternational Service Outsourcing Cooperation Conference and International Digital Economy Summit was officially held.

    On June 20, 2019, the China (Xuzhou) nternational Service Outsourcing Cooperation Conference and International Digital Economy Summit was officially held. With the theme of “Digital Empowerment International Sharing”, more than 200 people, including senior industry experts, domestic and international service outsourcing leader executives, industry association representatives and local enterprise representatives gathered in Xuzhou to discuss the service outsourcing industry's transformation and upgrading and integration development in the era of China's digital economy. Representatives of 800 TeleServices were also invited to participate in the event.

    During this conference, 800 TeleServices won the Most Influential Offshore Service Outsourcing Company in China 2018 award. For 800 TeleServices, this honor acts as encouragement for our offshore service outsourcing work in 2018, and is an affirmation of the company's development over the past 22 years.

    Since the company's beginning in 1997, offshore service outsourcing has been one of the important businesses for 800 TeleServices. 800 TeleServices has continued to maintain a good, win-win partnership with its foreign business partners, helping them expand in the Asia-Pacific region. 800 TeleServices sticks to our core tenets of 'Experience, Innovation, and Heart-to-Heart Communication', and provides business process outsourcing services for large enterprises at home and abroad. From the company's initial outsourcing customer service center, the company has developed into providing comprehensive customer service center services. At present, in addition to providing customers with all-media contact center outsourcing services, 800 TeleServices also provides customers with property management information service solutions, chain industry maintenance and image management solutions, data analysis services, e-Commerce outsourcing and artificial intelligence integration services. By providing various professional services, 800 TeleServices has successfully carried out more than 500 projects in many industries.

    In the future, 800 TeleServices will continue to use its experience and resources in order to implement various new technologies, and provide both international and domestic clients with more advanced business process outsourcing services.

  • 2019-06-20

    800 TeleServices Joins 20th Qinghai China Investment and Trade Fair for Green Development

    On June 20, the 20th Qinghai China Investment and Trade Fair for Green Development was held in provential capital Xining.

    On June 20, the 20th Qinghai China Investment and Trade Fair for Green Development was held in provential capital Xining. This year's fair had the theme of “Open Cooperation, and Green Development”, based on Xi Jinping Thought, and involved ecological construction, economic development, investment cooperation, and characteristic trade. This year, 800 TeleServices was fortunate to be invited to the fair as a Shanghai representative.

    During the exhibition, 800 TeleServices drew the attention of fairgoers with the EMIS property management process information service solution, EMIS chain management process information service solution and Air Halo medical grade air disinfection machine series.

    Many participants commented, “ EMIS property management process information service solution, and EMIS chain management process information service solution can truly help relevant companies better manage their properties, saving on work time and human resource costs.”



    Indeed, EMIS's unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) has achieved a leading position in the industry, gaining recognition with both domestic and foreign real estate companies. The EMIS chain management information service solution is also 800 TeleServices' latest self-developed system, mainly for the chain store industry. From store maintenance to the brand image of the appearance, the service response can be shortened, and digital solutions can be provided to provide efficiency and reduce costs.

    Worth mentioning is that members of the Shanghai delegation visited and had a cordial conversation at 800 TeleServices' booth, showing particular interest in the Air Halo medical grade air disinfection machine that has won the 47th Geneva International Invention Gold Award and has applied for multiple national patents. The series is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds. Germs are everywhere nowadays, and thus to protect yourself with a healthy environment, the Air Halo series is a recommended product over most other purifier brand products on the market.

    800 TeleServices' goal is to harness the spirit of innovation to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

     

  • 2019-06-12

    Kunshan City Government Leaders Visits 800 TeleServices

    On June 12, Kunshan City deputy major Mr. Lizhong Xiao and his team of experts visited 800 TeleServices' headquarters.

    On June 12, Kunshan City deputy major Mr. Lizhong Xiao and his team of experts visited 800 TeleServices' headquarters, the parent company of Kunshan key business process outsourcing service enterprise Kunshan Huapan Information Service Co, Ltd. in order to inspect and give valuable work advice. 800 TeleServices Chairman and CEO Mr. Alex Wong, as well as other company senior executives, was there to provide a warm reception and exchanges.

    Mr. Lizhong Xiao (third from right), and Mr. Alex Wong (fourth from left) take a commemoration group photo.

    During the inspection process, deputy major Xiao inquired in detail regarding 800 TeleServices' current status, main business and future development trends; among them, the research and development and application issues focused on AI-voice artificial intelligence. Representatives from the relevant departments in 800 TeleServices made detailed reports on the topic, and also had a heated discussion and experience sharing with experts, including many of the more prominent cases of using artificial intelligence chat robots. During the conversation, deputy major Xiao, as the leader of this exchange, mentioned that building a school-enterprise cooperation channel is a direct way to effectively solve the bottleneck problem of high-end technology application (such as AI artificial intelligence), and this concept is what this exchange is based upon.” Mr. Wong stated, “I am very grateful to Deputy Mayor Xiao for the exchange and sharing with experts with artificial intelligence in colleges and universities. This provides a great platform and channels from which we can further develop the future artificial intelligence business. We have 22 years of rich business experience and full understanding of the characteristics of different industries, so there are many experiences in the commercial application of AI artificial intelligence. We will also invest even more resources in the future, working with university experts to develop more AI application scenarios to serve more different types of industries."

    At the end of this visit, Mr. Wong expressed his sincere thanks for the advice and opinions to the Kunshan City officials as the representative of 800 TeleServices, and also stated that this meeting will lead to many productive advancements for the company, and that both sides have learned from the opportunity. At the end, he once again thanked the Kunshan officials for their years of support, and said that he believes 800 TeleServices will continue to contribute to the development of Kunshan.

     

  • 2019-04-26

    800 TeleServices Participates In Shanghai International Property Exhibition, Seeking Future Developments With Industry Experts

    On April 25, 2019, the Shanghai Property Management Industry Exhibition was held at the Shanghai New International Exhibition Center.

    On April 25, 2019, the Shanghai Property Management Industry Exhibition was held at the Shanghai New International Exhibition Center. The exhibition was a gathering of new proposals for cutting-edge property management techniques, and the scope covered property management companies, smart communities O2O, smart security, smart home, self-service facilities, environmental greening maintenance, energy-saving solutions, cleaning and indoor environment products. As an advanced property and chain industry management solution provider, 800 TeleServices was also invited to join the exhibition.

    At the conference, 800 TeleServices presented the EMIS property management process information service solution, EMIS chain management process information service solution, and the Air Halo Medical-grade air sterilization machine series to other participants. Both exhibitors or attendees recognized the significance of the EMIS solutions and the Air Halo series.

    The 800 TeleServices booth was crowded with people. Both live audiences and industry experts were particularly interested in the overall system + manual integration solution offered. Both the unique closed-loop property management method of the EMIS property management process information service solution (work order circulation, asset management, repossession service, inspection service, energy management, report management, environmental improvement), or EMIS chain management information service saw compliments for its ability at reducing service response times.

     

    In particular, the Air Halo Medical-grade Air Sterilization Machine Series that uses the EMIS system's environmental improvement characteristic drew the attention of the crowd. The series, which has won many international patents for the 47th Geneva International Invention Gold Award, is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.

    During the event, Ms. Xu, Director of Business Development and Customer Service Department, pointed out to press, “800 TeleServices is a business process service outsourcing company. Among them, EMIS property and chain management information service plan is also part of our Group's businesses. Unlike other companies, EMIS is not just a software - it is a total service solution. The Air Halo Medical-grade air disinfection machine series as an important part of the EMIS solution, and truly reduces the amount of bacteria and diseases, thu providing a safer indoor environment."

     

    To 800 TeleServices, this is only the beginning. 800 TeleServices will continue to stride forward into the future, and innovate using the company spirit of “innovation and communication from the heart”, in order to create even more and better products and services for our clients.

  • 2019-04-18

    800 TeleServices Dazzles 7th China International Imports Expo Attendees With New Technology

    On April 18, the 7th China International Imports Expo was held at the Shanghai Exhibition Center. 800 TeleServices was invited to participate in the expo as an outstanding representative of the Hong Kong, Taiwan, and Macau region enterprises.

    On April 18, the 7th China International Imports Expo was held at the Shanghai Exhibition Center. 800 TeleServices was invited to participate in the expo as an outstanding representative of the Hong Kong, Taiwan, and Macau region enterprises.

    At the expo, 800 TeleServices showed off the already-renowned EMIS property management process information service solution and Air Halo medical grade air disinfection machine series, and the latest EMIS chain management process information service solution.

    As is widely known, EMIS' unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) has achieved a leading position in the industry, gaining recognition with both domestic and foreign real estate companies. The EMIS chain management information service solution is also 800 TeleServices' latest self-developed system, mainly for the chain store industry.

    Currently within the chain store industry, management software is plenty, but few can provide operation and maintenance service functions. The EMIS chain management information service solution features are: one one hand, it provides high-quality software and services for the chain industry, conducting business anytime and anywhere, and shortening service response time. Meanwhile, digital solutions can be provided to provide efficiency and reduce costs, thus solving problems that cannot be solved by paper reports.

    During the event, 800 TeleServices Chairman and CEO Mr. Alex Wong was invited to a press release event as a speaker, and he introduced the company's current developments, and an introduction tothe Air Halo medical grade air disinfection machine that has won the 47th Geneva International Invention Gold Award and has applied for multiple national patents. In particular, Mr. Wong pointed out, “Germs are everywhere nowadays, and thus to protect yourself, you need a healthy environment. Air Halo has both an independent type, and portable and ducted types. It uses  unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology.Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.”

    800 TeleServices' goal is to harness the spirit of innovation to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

     

  • 2018-12-15

    Huafan Awarded CTI Forum Editors' Choice Award 2018

    Over the past 20 years, 800 TeleServices has accumulated experience in cooperation with customers in different business areas to become the leading professional BPO service provider in Asia.

    Over the past 20 years, 800 TeleServices has accumulated experience in cooperation with customers in different business areas to become the leading professional BPO service provider in Asia, and champion the spirit of innovation. The company holds a number of software copyrights, and has launched a number of different areas of professional services such as artificial intelligence integration services, e-commerce outsourcing services, data analysis services and the latest property and chain store management information services.

    Among them, Huang Xiaoman is the assistant vice president of the service and development department, leading the project implementation team to manage project implementation for important customers, ensuring that the project is delivered on time while maintaining customer satisfaction. In addition, Huang Xiaoman is responsible for the development of new products and services, adding more technological elements to the traditional outsourcing customer service and process outsourcing, and moving towards big data and artificial intelligence. The new generation of property and chain store management process information service solution (EMIS),  developed by the company, has been highly evaluated by customers in the actual use of the industry.

     

    As part of the first wave of foreign-capital enterprises with legally-operated outsourcing call centers, 800 TeleServices has used its years of rich experience in order to solidify its position as an outstanding company in the field. However, 800 TeleServices did not stop there, and used the concepts of the internet and big data to lead the call center and service process outsourcing industry into the “hi-tech” age.

     

  • 2018-11-05

    800 TeleServices Receives Widespread Praise At China International Imports Expo

    On November 5, the first China International Imports Expo was held in Shanghai, attracting exhibitors from across the world to show their products to customers looking to find relevant products.

    On November 5, the first China International Imports Expo was held in Shanghai, attracting exhibitors from across the world to show their products to customers looking to find relevant products.

    800 TeleServices attended the expo at the invitation of the Hong Kong Trade Development Council. With 21 years of history and experience, the company has become an industry leader in the service outsourcing industry. By working with clients in many industries, 800 TeleServices has amassed experience, innovation, and has launched professional services such as artificial intelligence integration services, e-commerce outsourcing services, data analysis services and the latest launch of property and chain store management information services.

     

    During this event, 800 TeleServices business process outsourcing service received recognition, and the EMIS chain management process information service solution and Air Halo medical-grade air disinfection machine series drew the attention of government officials, the press, property owners, and more attendees.

    During a special program for Outstanding Interpretation on the Shanghai People’s Broadcasting Station on November 8, special guests Hong Kong Trade Development Counciland East China and Central China Chief Representative Mr. Winghei Zhong, 800 TeleServices Chairman and CEO Mr. Alex Wong, and the MC, discussed the topic of “How Hong Kong Enterprises in China Can Better Connect with the Mainland Market through the Expo”. Among them, Mr. Zhong analyzed how the Hong Kong Food and Service Trade would conduct more cooperation and exchanges in Mainland China, and using 800 TeleServices' property and chain store information service as a classic example, pointed out, “800 TeleServices uses Hong Kong's advanced property management service concept to serve residents in the Mainland and enhance the overall strength of the property company. The latest version of its chain management system has also improved the latest technology of the Internet of Things. It reflects the spirit of the 'new era, sharing the future' of the Expo."

     

    800 TeleServices uses Innovation as a base for company growth, and will use this China International Imports Expo as a base in order to expand and improve, developing new technologies that will be  useful for customer services in various industries.

     

  • 2018-09-14

    800 TeleServices Wins Praise For EMIS System At BOMA 2018

    On September 14, BOMA 2018 was held at the Grand Hyatt Shanghai.

    On September 14, BOMA 2018 was held at the Grand Hyatt Shanghai. This expo brings together many renowned domestic property companies and service companies, and as a property service enterprise that joined the industry in recent years, 800 TeleServices was invited to participate in the event.

    For the first time participating at BOMA, 800 TeleServices showcased the “new generation” of property management process information service solution – EMIS, developed using the years of experience in providing professional customer service for the leading real estate property managers and developers at home and abroad.

     

    During the event, 800 TeleServices' products saw rave reviews, and was immensely popular. EMIS's unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) caught the attention of the attendees, and many people praised the characteristics of EMIS, being “digitalization, streamlining, transparent, and mobile”.

     

    Furthermore, EMIS' Environmental Improvement aspect, the Air Halo medical grade air disinfection machine series, also became a hot topic at the expo. Air Halo is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.

    For 800 TeleServices, EMIS is just the beginning. Upholding the company spirit of “Experience, Innovation, and Heart-to-Heart Communication”, 800 TeleServices will continue to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

  • 2018-08-23

    800 TeleServices Donates Funding For Quilts For Students

    Recently, 800 TeleServices concluded its “10 Yuan Movement” charity donation activity.

    Recently, 800 TeleServices concluded its “10 Yuan Movement” charity donation activity. The purpose of this donation activity is as it says, to collect donation gifts of the same amount from employees, and then provide quilts for students at the Wenshu Primary School in Luhuo County, so that they may feel the warmth of 800 TeleServices staff's contributions every night.

     

    At the beginning of the event, both the executives and ordinary employees of 800 TeleServices donated generously and raised the money in the shortest possible time. Relevant colleagues in 800 TeleServices also contacted the quilt supplier in the quickest time, and delivered the new quilt to the school during the cold weather. All 800 TeleServices staff hope that these quilts will warm the children's cold nights and give them enough sleep to meet every day of study and life.

    In 2007, after many donations from various sectors of the society, Wenshu School was established in the Zhuhai Pastoral Area of Cicheng. The school has a good educational environment, advanced multimedia teaching equipment and excellent teaching teachers, so that children in Tibetan areas have the same educational opportunities as children in the city. After more than ten years of teaching and operation and private donations from the community, there are currently more than 800 students studying and living here. Here, students gain more than just knowledge, but also gratitude and compassion.

     

    For many years, 800 TeleServices has abided with the service spirit of “Boundless love and gratefulness”,  and is committed to participating in various charitable activities, helping the needy, and using action to showcase 800 TeleServices' strong social responsibility.

     

     

  • 2017-12-12

    800 TeleServices Speaks On AI Services Integration With “One Belt, One Road”

    On December 12, the China Council for International Investment Promotion, Internet Customer Center Consortium, and Huishui Municipial Government, Huishui Big Data Administration, HTC MDong Technology, and Guizhou Forerunner College jointly hosted a “One Belt, One Road” AI Services Integration Forum at Guizhou Bainiaohe Digital Town, under the theme of 'Technology Leads the World, Talents Decide the Future'.

    On December 12, the China Council for International Investment Promotion, Internet Customer Center Consortium, and Huishui Municipial Government, Huishui Big Data Administration, HTC MDong Technology, and Guizhou Forerunner College jointly hosted a “One Belt, One Road” AI Services Integration Forum at Guizhou Bainiaohe Digital Town, under the theme of 'Technology Leads the World, Talents Decide the Future'.

     

    The forum aims to provide a high-quality communication platform for related enterprises and institutions engaged in customer center and service outsourcing industry. 800 TeleServices was invited to participate in this forum to share  artificial intelligence developments and human resource needs trends.

     

     

    800 TeleServices Chairman and CEO Mr. Alex Wong was invited as a guest to share a speech on the theme of New Technology and Service Integration. In the talk, Mr. Wong specially pointed out, “800 TeleServices has accumulated a lot of process management and training experience during its 20 years of development. Therefore, we have strong advantages in business development such as artificial intelligence integration services and data and business intelligence analysis services. For example, the company's business process management system, EMIS, was developed through years of customer management experience and the latest AI artificial intelligence technology. Customers request services via telephone, mail, WeChat, or app, and the system automatically arranges according to demand. The work orders are processed in the shortest time possible, and the service level has improved according to customer feedback. At present, EMIS has served more than 120 projects, covering more than 7,500 square meters of property area, and reaching over 100,000 users. The annual work order volume exceeds 700,000 orders, which has won unanimous praise from users. For 800 TeleServices, EMIS is only the beginning, and the development of AI is bound to make the modern service industry face new opportunities and challenges. Therefore, the introduction of AI talents, it is also crucial for us."

     

    Over the company's history, “Experience, Innovation, and Heart-to-Heart Communication” have been the core tenets of 800 TeleServices. Providing customers with comprehensive services, improving customer satisfaction, and improving service quality are the unchanging ideals the company strives for.

  • 2017-09-14

    Huafan Information Awarded China Best Customer Service Center Technological Application And Innovation Award

    On September 14, the Customer Service Innovation Conference 2017 was held in the Westin Shenzhen Hotel.

    On September 14, the Customer Service Innovation Conference 2017 was held in the Westin Shenzhen Hotel. The conference was led by the China Association of Communication Enterprises, and co-organized by CTI Forum and the Shenzhen Call Center Industry Association. With the theme of “seizing early opportunities in the digital transformation of the contact center industry”, the  conference attracted many authoritative experts and corporate leaders in the industry to join.

     

     

    As a pioneer in China's service outsourcing industry, Shanghai Huafan has firsthand experienced the development of China's service outsourcing industry. Huafan Information has continued to stay at the forefront of the industry, from the initial one-on-one human telephone customer service, to mail processing, and subsequent social multimedia services, until  the current era of AI services. At present, Huafan Information's businesses provide clients with interactive services, enterprise business process management services, artificial intelligence integration services, data and business intelligence analysis services, training and consulting services, digital marketing, and logistics services based on years of customer service outsourcing services. These services are based on the needs of existing customers and the future of China's service outsourcing industry.

     

    As a leading company in the domestic call outsourcing industry, Huafan Information has always regarded “innovation” as an important mission of the company. In the course of many years of development, we have successfully implemented more than 500 projects for well-known enterprises at home and abroad, providing customers with a variety of different customer services, and enhancing their market influence. At the conference, CTI Forum deputy general manager Ms. Zhihuan Li mentioned: “Huafan Information obtaining the China Best Customer Service Center Technology Application and Innovation Award 2017 is a testament to the company's leading position in the innovation of the field. We also hope that Huafan Information will continue to develop different types of services in the future, provide customers with more advanced technology, improve service quality,  continue to expand its influence in the industry, so that the industry has more choices to offer."

  • 2017-05-08

    800 TeleServices Wins Multiple Awards At China Customer Service Festival

    On May 8, 2017, the China Customer Service Festival 2017 organized by the China E-Commerce Association Customer Contact Center Professional Committee and Caibo (China) Learning Management Organization was held in Beijing Diaoyutai Hotel.

    On May 8, 2017, the China Customer Service Festival 2017 organized by the China E-Commerce Association Customer Contact Center Professional Committee and Caibo (China) Learning Management Organization was held in Beijing Diaoyutai Hotel. Leaders attending the opening ceremony included leaders of the National Committee of the Chinese People's Political Consultative Conference, the Ministry of Industry and Information Technology, the State Administration for Industry and Commerce, the Ministry of Commerce, the Central Policy Research Office, the Ministry of Civil Engineering, and other industry leaders.Over 1,000 staff from customer contact center companies from the financial industry, the Internet industry, the e-commerce industry, and the manufacturing industry attended the opening ceremony of the Customer Service Festival.As a leading call center outsourcing service provider in China, 800 TeleServices subsidiary Shanghai Huafan Information Service Co., Ltd. was cordially invited to attend the event.

     

    At the main event on May 9-10, eight sub-forums were held for over 2,000 attendees, presented by over 60 experts, scholars, and business managers from across China.  During the Customer Service Festival, team management cases, quality inspection management cases, training management cases, service innovation cases, outstanding employer case sharings, touching industry events, and inspirational meetings were all shared and presented. On the evening of May 9th, a large-scale cultural performance and awards evening was held.

     

    At the awards ceremony, Shanghai Huafan Information Service introduced Lean Six Sigma, 5S, ISO9001, ISO27001, etc. utilizing our over 20 years of customer service experience.  Using the e-Learning platform to improve work efficiency, unifying making management more efficient, providing customers with international level optimization services, maximizing results and creating more value. Up to now, the company has produced over 13 nationally copyrighted products, and in 2015 was awarded the status of a nationally recognized high-tech enterprise (GR201531001091). We have successfully upgraded from “single customer service outsourcing enterprise” to “diversified new outsourcing contact center”. The company also won the unanimous affirmation of the leaders and guests of the conference, and was awarded the China Customer Contact Center Industry Best Service Case 2017 award, and Shanghai Huafan project manager Mr. Yubo Cao was awarded the China Customer Contact Center Industry Youth Medal 2017 for his outstanding leadership and excellent work performance as a trustworthy partner during his tenure.

     

    The China Customer Service Festival was successfully held to promote the transformation and upgrading of the service industry, promote the collaborative innovation of the Chinese customer contact center industry, and improve customer service levels.

  • 2017-04-11

    800 TeleServices Wins Multiple Awards at Alibaba Conference

    On April 11, the 2nd Alibaba CCO Department Annual Partner Conference was held in Hangzhou, China, with Ali partners across Greater China invited to join the event. As one of the company's longest partners and largest customer service outsourcing provider, 800 TeleServices subsidiary Kunshan Huafan attended the event.

    On April 11, the 2nd Alibaba CCO Department Annual Partner Conference was held in Hangzhou, China, with Ali partners across Greater China invited to join the event. As one of the company's longest partners and largest customer service outsourcing provider, 800 TeleServices subsidiary Kunshan Huafan attended the event.

     

    During the conference, Ali Group expressed its full recognition of the support of its partners over the years and commended some of its outstanding partners. In particular, Kunshan Huafan won the “Five Years Commemoration”, “Singles' Day Outstanding Contribution Award” and the “Outstanding Service Individual Award, and was nominated for the “Way of Life Award”. Among them, the "Five-Year Commemoration Award" was received by Huafan Assistant Vice President Mr. Zhangli Qitian; the "Singles' Day Outstanding Contribution Award" was awarded to Tmall merchants Senior Director Yang Xu; and Taobao consumer service staff Kong Fan (Huang Huafeng) won the "Outstanding Service Award". The audience provided the awards presentation with a welcoming reception and applause.

     

    As a leading company in the call center outsourcing industry, 800 TeleServices always insists on providing customers with high quality and high efficiency services to meet the needs of consumers. At the same time, the variety of business models have also met the various business development needs of Ali, and various departments of Alibaba Group have shown their appreciation for our compant. The service quality and customer experience are further enhanced by the Lean Six Sigma approach.

     

    This award is undoubtedly the full recognition and affirmation of Alibaba Group's recognition and trust in 800 TeleServices efforts in the past years, and the deepening of all aspects of future cooperation. With the joint efforts of both sides, future cooperation will surely lead to new highlights, new achievements and new breakthroughs.

  • 2017-03-28

    Adwords Next Step In Reaching Success

    On March 28, 800 TeleServices Group subsidiary Taiwan Huafan Internet Marketing Co., Ltd. worked with world's largest search engine company Google to hold an event at Google's Taiwan center themed around 'The Key To Being Seen'.

    On March 28, 800 TeleServices Group subsidiary Taiwan Huafan Internet Marketing Co., Ltd. worked with world's largest search engine company Google to hold an event at Google's Taiwan center themed around 'The Key To Being Seen'. This event brought together tourism, investment, beauty, real estate, online and offline education company executives and leaders, and shared with others how to make better use of Google keyword advertising and YouTube advertising in order to enhance the effects of corporate advertising and corporate image.

    During this event, Huafan Internet Marketing senior manager Mr. Zhibin Hu shared information on Google Adwords as a product, under the theme of how to be more visible on the internet. Nowadays, the Internet has quietly penetrated into various fields, and people's lives are inseparable from the Internet. According to authoritative statistics, Internet access rate in Taiwan has been increasing every year over the years. The usage rate of smartphones and tablets has gradually replaced desktop computers. Internet access through mobile terminals allows you to access various types of information online anytime, anywhere. Today, most of the world's netizens use Google to conduct product inquiries and learn about the information and features of various products. Based on people's behavioral characteristics, Google launched the "Adwords" network promotion method.

     

    Google Adwords is characteristic in that it is low-cost and high-efficiency, and integrates all internet media promotional methods in order to target potential consumers, and apart from helping enterprises of various sizes promote their products, it can also improve awareness of their products in general.

     

    After the conference, the audience expressed a deep interest in learning more about “Google AdWords”. Several senior managers from other companies approached our Taiwan Huafan representative, and agreed to work together on thee spot. At the venue, 800 TeleServices Group CEO Mr. Alex Wong expressed, “As a certified Google Global Partner, Huafan Internet Marketing will continue to dissect various data in order to understand consumer trends, and use the data to choose the appropriate internet media in order to present clients’ products to the customers, and bring the largest possible profits to our client.

     

  • 2017-02-24

    800 TeleServices provides a battery manufacturing company with inbound telephone and email services

    Recently, 800 TeleServices joined forces with a battery manufacturing company to provide inbound and email services.

    Recently, 800 TeleServices joined forces with a battery manufacturing company to provide inbound and email services. This battery brand is famous across the world and can provide any electrical product with durable energy. 800 TeleServices will help this brand increase customer satisfaction and increase customer brand recognition, and to increase market share.

  • 2017-02-24

    800 TeleServices provides outbound telephone services for a car insurance company

    In November, 800 TeleServices cooperated with a car insurance platform, by providing outbound telephone services.

    In November, 800 TeleServices cooperated with a car insurance platform, by providing outbound telephone services. This internet platform focused in car insurance products, being able to provide car insurance services over the mobile phone.

    With this project, 800 TeleServices will certainly be a driving force of support the rapid expansion for this company, in order to increase the company’s market share.

  • 2017-02-24

    800 TeleServices provides telephone outbound services to famous international HR company

    In June, 800 TeleServices worked with a famous international HR company in order to provide telephone outbound services.

    In June, 800 TeleServices worked with a famous international HR company in order to provide telephone outbound services. This company is one of the Fortune 500 and is also prominent as a leader in Chinese employment services, providing one-stop employment and HR management solutions.

    With this project, 800 TeleServices will provide manpower to promote this company’s services and find even more channels where this service can continue to expand.

  • 2016-12-20

    800 TeleServices Holds Shanghai-Hong Kong Youth Professional Cooperation Forum

    Recently, the Shanghai-Hong Kong Youth Professional Cooperation Forum co-sponsored by the Hong Kong and Shanghai Pudong Association and Shanghai Hong Kong Federation was held in Shanghai Pudong New Area.

    Recently, the Shanghai-Hong Kong Youth Professional Cooperation Forum co-sponsored by the Hong Kong and Shanghai Pudong Association and Shanghai Hong Kong Federation was held in Shanghai Pudong New Area. Leaders from various industries and more than 300 representatives of Shanghai and Hong Kong youths conducted in-depth research and discussed topics such as the finance, high-tech and cultural industries through keynote speeches and group discussions, and jointly working towards new innovative developments in the Pudong district. The exchanges and cooperation between Shanghai and Hong Kong were conducted in the hope of ushering in the new stage and new opportunities for cooperation and development between the two cities.

     

    Mr. Alex Wong, Chairman and CEO of 800 TeleServices, was invited to attend the forum. During the event, he gave a keynote speech based on the company's own development, and shared the entrepreneurial process behind 800 TeleServices' development in Pudong. As one of the representative enterprises for investment in Shanghai and Hong Kong, 800 TeleServices Group was established in 1997 in Hong Kong, and Shanghai Huafan was established in 2002 in Pudong, Shanghai. He pointed out that Pudong has four major development advantages, namely: a large-scale market, and thus rich in human resource talents; professional government services that are efficient and convenient; a concentration of high-tech enterprises with government support is strong; and an open free trade market, which makes investment procedures easier, making trade development more convenient. In the process of development, the company fully utilized these advantages, and through policy and continuous innovation, successfully expanded its business scope to customer interaction, e-commerce, data analysis, mobile property management platforms, digital media promotion program, and operation site management, and more areas. Currently, the company has seven call operation centers in Greater China, including Shanghai, Kunshan, Guangzhou, Chongqing, Xi'an, Hong Kong and Taipei, with operations in major Asia Pacific regions. He urged Hong Kong youth to increase their understanding of Pudong, and encouraged them to find opportunities and realize their self-worth in the next round of development in Pudong.

     

    Pic above: 800 TeleServices Chairman and CEO Mr. Alex Wong presents a keynote speech at the event.

     

    In the panel discussion afterwards, Mr. Wong spoke on the theme of New Opportunities for Innovation and Investment Development. He stated that Shanghai-Hong Kong cooperation is the current trend. Pudong has a leading position in Shanghai thanks to four pillars of international economy, finance, trade and shipping. The industrial advantages between Hong Kong and Pudong are also similar. The two places can not only complement each other but also have a lot of room for cooperation. With the further deepening of policies such as reforms and opening up policies, Shanghai and Hong Kong enterprises should actively build innovative platforms, expand high-tech business, create an innovation-driven development and operation model, and establish new mechanisms to motivate employees. In the process of development, enterprises should always pay attention to the transformation of the market and the innovation of science and technology, and make adjustments to their own enterprises in real time in order to continue  development.

     

    The speech won the enthusiastic reception from the participants. It not only gave a clear picture of the opportunities and challenges of the new era from the perspective of enterprises, but also built a beautiful blueprint for exchanges and cooperation between Shanghai and Hong Kong.

     

    Alongside the deepening of Shanghai-Hong Kong cooperation, more and more professionals will find opportunities for development in the exchanges and cooperation between the two places. As a Shanghai-Hong Kong enterprise, 800 TeleServices has continued to innovate at a constant pace since its establishment, consolidating its leading position in the industry, and setting a benchmark for Shanghai and Hong Kong businessmen. Going forward, 800 TeleServices will continue to shoulder the mission of promoting the common development of Shanghai and Hong Kong. Through the sharing of our own experiences, we will actively promote exchange activities between the two global cities, and contribute to the cooperation and development of Shanghai and Hong Kong.

  • 2016-12-01

    800 TeleServices Wins Best Manager Award At Alibaba Event

    Recently, the first Alibaba Group Customer Experience Group Partner Conference was held in Hangzhou, and Ali partners situated in Greater China participated in the event.

    Recently, the first Alibaba Group Customer Experience Group Partner Conference was held in Hangzhou, and Ali partners situated in Greater China participated in the event. As one of the largest and most cooperative customer service outsourcing service providers of the Ali Group, 800 TeleServices Group was invited to attend the conference.

     

    During the conference, the Ali Group expressed its full confidence in support of its partners over the years, and presented awards to some of its partners. In particular, the Best Manager Award was received by 800 TeleServices subsidiary Kunshan Huafan's Alibaba Group Customer Experience Group (CCO Line) operation manager, Song Chen.

     

    Pic above: Kunshan Huafan CCO Line Operation Manager Song Chen receives Best Manager Award

     

    Song Chen has previously received the Singles' Day Best Operations Award 2013 and Singles' Day Best Ali Partner Individual Award 2014. Thanks to his excellent leadership skills, he has now also won the Best Manager Award.

     

    “Stay understanding but not apathetic, calm but not numb, passionate but not flattering, humble but not self-deprecating” is Song Chen's motto, which has accompanied his thirteen years of work and daily life. He has dedicated the best part of his youth to the cause that he fought for.  He said: "As a manager, we need to maintain proper amount of anxiety and a sense of crisis, and not to be immersed in the security of the moment." He set an example in his work, and his serious and persistent attitude affected not only the Tmall business, but also drove the working atmosphere of the entire CCO line and laid a solid foundation for the growth of the project. It is because of his thirteen years of hard work and persistence that he has achieved today's results and set an example for his peers.

     

    We would like to congratulate Song Chen again, and wish him to continue leading the team even greater heights!

  • 2016-10-28

    800 TeleServices Gives Talk On Internet+ Intergration Development At Xuzhou Service Outsourcing Innovation Forum

    Recently, the Xuzhou Service Outsourcing Innovation Development Summit Forum and Xuzhou Network Economy and Service Outsourcing Project Investment Promotion Conference 2016 was held in Xuzhou,.

    Recently, the Xuzhou Service Outsourcing Innovation Development Summit Forum and Xuzhou Network Economy and Service Outsourcing Project Investment Promotion Conference  2016 was held in Xuzhou, jointly hosted by the CPC Gulou District Committee, Gulou District People's Government and Xuzhou Municipal Bureau of Commerce. The meeting invited many government-related department leaders, industry authoritative experts, and associations and business representatives in e-commerce, service outsourcing, trade and circulation, to discuss the new direction of Xuzhou's service outsourcing industry and Internet industry, and promotion of the service outsourcing and network economy of Xuzhou, in order to allow comprehensive integration and rapid development.

     

    Haorong Gu, Director of Business Development and Customer Service at 800 TeleServices, was invited to attend the conference and gave a speech based on the company's own innovation and development.  The theme of “Internet + New Service Innovation Practice” was deeply elaborated and analyzed.  He highlighted the "EMIS Property Management  System" developed in-house using Internet technology. This system has obtained the national independent development copyright, and has a centralized and unified back-end service platform, which can not only quickly set indicators, automatically distribute work orders, but also provide complete data display and real-time warning reminders. At the same time, using the mobile app functions and the extension of the WeChat application, the real-time synchronization of data is perfectly realized, and according to accurate data analysis, the hidden information is deeply interpreted, and targeted services are provided for different users. EMIS is like a highway that is well-connected, bringing together all the data generated during the service process and then delivering the most useful information to each user in an orderly manner.

     

    800 TeleServices' Shaorong Gu presents his speech

     

    The advantages of EMIS are particularly prominent in specific project cases. For example, in cooperation with a world-renowned property management consulting company, in order to better serve customers, our company pioneered the dual service model of “Internet” + “Manual Customer Service” to combine EMIS with call center services. Apart from 24/7 customer services, and comprehensive system development and maintenance, intelligently collected user lists, manage all services and facilities, and improve efficiency through mobile terminals, improving response times. This innovative approach of integrating the Internet with modern voice services has changed the inherent management model, and can be carefully tailored to the needs of clients, providing a new solution to modern property management. The speech was unanimously praised by the guests present, and attracted widespread attention from the industry. Many participants expressed their hope to have a better understanding of EMIS.

     

    At present, China's service outsourcing industry is at a critical stage of transformation and upgrading, and the development of the Internet platform has gradually become the mainstream direction. In response to this phenomenon, Director Gu said that the service outsourcing industry should break the geographical restrictions, form new gatherings and interactions via the Internet platform, and focus on innovation and research and development to improve the level of service outsourcing in order to achieve industrial upgrading and sustainable development. As an industry leader in domestic service outsourcing, 800 TeleServices has always regarded innovation as the main driving force of enterprise development, constantly innovating the company's service model, in order to continue staying at the forefront of the current era. In the future, 800 TeleServices will continue to carry out the mission of industry advancement  as always, in order to satisfy new changing needs, and set a benchmark for the new development of the service outsourcing industry.

  • 2016-09-01

    800 TeleServices Invited To TravelDaily Conference 2016

    On September 1, the two-day TravelDaily Conference 2016 came to a successful conclusion in Lushan, Shanghai.

    On September 1, the two-day TravelDaily Conference 2016 came to a successful conclusion in Lushan, Shanghai. The theme of the conference was “Embracing the Big Era”, and more than 1,200 top global tourism leaders and over 40 top industry leaders gathered in Shanghai to focus on this era of change and competition, and discuss in-depth how companies can seize the opportunities available and plan for the future. 800 TeleServices was invited to participate in the event, and successfully demonstrated solutions such as call center outsourcing, data analysis and system support, which triggered strong response and wide attention.

    Pic above: 800 TeleServices booth at the venue

     

    As a comprehensive customer service management expert, the company has always been committed to the use of new scientific and technological achievements, and promoting the development of information technology, enhancing customer experience, solving the worries of enterprises, helping companies face the wave of the times, and building a blueprint for development. This coincided with the theme of this year's TravelDaily Conference. During the conference, representatives of many tourism, aviation, hotel and other industries stopped by 800 TeleServices' bustling booth, and talking with 800 TeleServices staff in order to understand the various available solutions and the latest applications.

     

     

  • 2016-07-06

    800 TeleServices (Shanghai) Investment Management Company Ltd. shares valuable experience as industry representative at Shanghai Free-Trade Zone meeting

    A special session for Foreign Owned Enterprise under the Shanghai FTZ Development Summit took place in July at the Shanghai Free-trade Zone

    A special session for Foreign Owned Enterprise under the Shanghai FTZ Development Summit took place in July at the Shanghai Free-trade Zone, and enabled discussion between Shanghai Free Trade Zone officials, different Chambers of Commerce in Shanghai and 14 foreign enterprises. 800 TeleServices Group’s wholly owned subsidiary 800 TeleServices (Shanghai) Investment Management Company Ltd. was invited as a foreign representative enterprise to join the discussion. Sandra Zhu, AVP of 800 TeleServices shared the development progress ongoing in the Shanghai FTZ, and expressed her opinions on how the Shanghai FTZ could be improved in helping companies develop within the FTZ.

  • 2016-06-30

    800 TeleServices Kunshan Limited awarded Ant Financial's Gold Medal Service Provider Award

    The 2015 Ant Financial Gold Medal Service Provider Award ceremony took place in mid-2015 at 800 TeleServices Kunshan Limited offices, with Ant Financial senior executives and Alipay Project’s organizer attending.

    The 2015 Ant Financial Gold Medal Service Provider Award ceremony took place in mid-2015 at 800 TeleServices Kunshan Limited offices, with Ant Financial senior executives and Alipay Project’s organizer attending. 800 TeleServices Kunshan Limited was commended for its excellent quality service standard and became the only partner to be awarded the Gold Medal Provider Award.



     

     

  • 2016-03-30

    800 TeleServices Dissects Company Development And History For Entrepreneurs

    On March 30, a panel co-sponsored by the Hong Kong Trade Development Council, Hong Kong (Regional) Chamber of Commerce, Shanghai Overseas Chinese Friendship Association, Shanghai Overseas Exchange Association, Shanghai Federation of Industry and Commerce, Shanghai Overseas Chinese Association, Shanghai Overseas Returned Scholars Association, and Shanghai International Chamber of Commerce was held at the KIC Conference Center

    On March 30, a panel co-sponsored by the Hong Kong Trade Development Council, Hong Kong (Regional) Chamber of Commerce, Shanghai Overseas Chinese Friendship Association, Shanghai Overseas Exchange Association, Shanghai Federation of Industry and Commerce, Shanghai Overseas Chinese Association, Shanghai Overseas Returned Scholars Association, and Shanghai International Chamber of Commerce was held at the KIC Conference Center. This time, the theme revolved around the three themes of “Innovation, Creativity, and Entrepreneurship”, and Ali Fish General Manager Mr. Tian Hao, Dook Book founder Mr. Nan Hua, 800 TeleServices CEO Mr. Alex Wong, and Shui On Real Estate executive director Mr. Bin Zhang were attended the event. many industry associations, entrepreneurs and industry insiders gathered to discuss new ideas for the development of entrepreneurial enterprises. In particular, Mr. Alex Wong was invited to give an enthralling keynote speech at the meeting.

     

    800 TeleServices CEO Mr. Alex Wong gives a keynote speech at the event

     

    In the speech, Mr. Wong conducted an in-depth analysis and discussion on issues such as the relationship between innovation and entrepreneurship, and how to use innovative thinking to drive the development of entrepreneurial enterprises. Taking the development of 800 TeleServices Group as an example, he listed in detail the four stages that entrepreneurs generally face on the road to innovation. At the beginning of the venture, limited by capital, technology and scale, companies can only solve general problems for customers. These problems are usually what customers can do but don't want to do. However, with the development of the enterprise, it will gradually enter the first stage, that is, the stage of knowledge accumulation. At this point, companies will find many difficulties in succession, but they must not stop. Diligent thinking and proactively solving industry problems can continuously expand the customer base and build a brand image. The second stage of entrepreneurship is to do things that customers can do but are not doing well enough in. In order to achieve the goal of higher efficiency and higher quality, 800 TeleServices introduced refined management techniques at this stage, including Lean Six Sigma, ISO9001, ISO27001, 5S management, and other international-standard management systems, which greatly streamlined the process and improved efficiency, thus improving customer satisfaction. The third stage of entrepreneurship is to do what customers want to do, but can't. At this stage, 800 TeleServices introduced technologies such as big data analysis and voice-to-text interpretation, and expanded the communication platform and service channels to extend the service outsourcing business to new areas.  Today, the company is on the fourth stage of innovation, the stage of changing the business model. In order to break through the limitations of traditional thinking, 800 TeleServices adheres to company tenets of “Experience, Innovation, and Heart-to-Heart Communication”, continuously learns advanced development models and experiences, and combines its own characteristics to focus on customers and keenly explore the potential needs of customers, forming a unique developmental path.

     

    Mr. Wong pointed out that sustainable development of enterprises must use new concepts to guide management, guide innovation with new standards, motivate employees with new mechanisms, survive within change, seek new developments in innovation, and respond to changing market conditions. Enterprises need to gradually establish global thinking in the development process, keep up with the pace of the times, grasp the market context, in order to stand firm in the present while also focusing on the long-term; not only to meet the needs of the current business management, but also to comply with the subsequent development of the enterprise. They must design a strategical system and overall planning of the organizational structure of the enterprise, and establish a response system that can respond to changes in market information in a timely manner. He also encourages young entrepreneurs to face their setbacks, seize opportunities, work hard to realize their dreams, in order to create a new world.

     

    The speech gave a comprehensive and thorough analysis of the use of innovative thinking on the road to entrepreneurship, and shared the experiences that led to the success of 800 TeleServices in the past 19 years. The guests gave thunderous applause and a warm reception to Mr. Wong's speech.

     

    The success of this forum is of great significance to the innovation and development of entrepreneurial enterprises. It not only expands the connotation of entrepreneurship, but also strengthens the role of enterprises as an innovation engine. As one of the largest service outsourcing companies in Asia, 800 TeleServices has never stopped the pace of innovation since its inception, and continues to consolidate its leading position in the industry. In the future, 800 TeleServices will continue to carry out the mission of industry advancement  as always, in order to satisfy new changing needs, and set a benchmark for the new development of the service outsourcing industry.

  • 2016-03-21

    800 TeleServices Wins Multiple Awards At Global Service And Outsourcing Leaders Conference

    On March 21, Devott, ChinaSourcing, and Cubic Creations jointly hosted the Global Service and Outsourcing Leaders Conference 2016 at the InterContinental Hotel in Foshan, Guangdong.

    On March 21, Devott, ChinaSourcing, and Cubic Creations jointly hosted the Global Service and Outsourcing Leaders Conference 2016 at the InterContinental Hotel in Foshan, Guangdong. Mr. Alex Wong, CEO of 800 TeleServices, was invited to attend the event. Based on the theme of “breakthroughs”, the conference was based on the international market, bringing together outsourcing industry experts, contractor executives, service outsourcing executives, industry organizations, and multinational corporations in the world's core contracting countries, receiving countries and emerging market countries. Executives, innovative corporate executives, and investment and financing institutions executives attended the conference to discuss the future of the global industry and build new rules for service and outsourcing.

     

    At the conference, Mr. Alex Wong shared with other participants his experience and ideas in his own company's development as an example to explain the three stages of service outsourcing innovation: process innovation, service innovation to business model innovation; and discussion revolving around the problem of how to find the pulse of innovation so that companies can stand out among the competition. In fact, it has always been the constant adjustment of development strategy, constant innovation of concepts, and the continuous exploration of the value-added services in the field of outsourcing, which has enabled 800 TeleServices to always be at the forefront of the times in the ever-changing wave of progress.

     

    800 TeleServices CEO Mr. Alex Wong speaks in front of the audience.

     

    At the subsequent  “Tops Series” Awards Dinner, the results of the “Tops Global Outsourcing Service Providers – China Top 50“ 2015 (TGOSP 2015) were also officially announced. Continuing the previous eight-time service outsourcing enterprise selection trend, this year's selection has paid more attention to the professional thinking and vitality of international service outsourcing, and has consulted with the world's most authoritative seven major industry organizations and the three top consulting organizations in the field of international service outsourcing, as well as four famous research institutes, in order to select the top 50 service outsourcing enterprises, the top 20 ITO companies and the top 20 BPO companies.

     

    Thanks to our outstanding performance in service and innovation, 800 TeleServices won the Top 50 Global Outsourcing Service Providers in China 2015, the TOP Global Outsourcing Service Providers in China 2015 – BPO Top 20, and the China Enterprise-level Service Innovation Golden Scale Top 100 Award. In particular, the company's independently developed product, the EMIS property management system, was selected for the China Golden Scale Top 100 Award, marking new heights reached by 800 TeleServices' independent innovation.

     

    800 TeleServices receives  Top 50 Global Outsourcing Service Providers in China 2015 (left),  China Enterprise-level Service Innovation Golden Scale Top 100 Award (middle), and  TOP Global Outsourcing Service Providers in China 2015 – BPO Top 20 Award (right)

     

    Innovation is everlasting. Through a series of innovative measures, 800 TeleServices managed to break through the limitations of traditional thinking, and build a new service system that provides customers with increasingly sophisticated services. "Experience, Innovation, and Heart-to-Heart Communication" is the goal that 800 TeleServices always pursues, alongside the driving force for continuous advancement. In the future, 800 TeleServices will continue to innovate, develop more high-quality products, continuously improve the customer service experience, and contribute more to the development of the service outsourcing industry.

     

  • 2016-01-22

    800 TeleServices Kunshan Limited awarded “Industry Pioneer” award by Kunshan Service Outsourcing Association

    In order to stimulate interest in the service outsourcing industry, The Kunshan Service Outsourcing Assocation conducted an overall assessment on 2015 member units.

    In order to stimulate interest in the service outsourcing industry, The Kunshan Service Outsourcing Assocation conducted an overall assessment on 2015 member units. After inspecting the number of contracts, off-shore outsourcing amount, contributions to the Association and other factors, the KSSOA awarded 800 TeleServices Kunshan Limited the Industry Pioneer Award for their outstanding industry performance and excellent service quality.



     

  • 2015-05-04

    800 TeleServices was invited to attend the 9th China online retail annual meeting, which is called "two sessions of e-commerce" ?

    Recently, 800 TeleServices was invited to attend the 9th China online retail annual meeting hosted by Ebrun, an authoritative domestic e-commerce news portal, and hosted by the people's government of Jiangbei district, Chongqing.

    Recently, 800 TeleServices was invited to attend the 9th China online retail annual meeting hosted by Ebrun, an authoritative domestic e-commerce news portal, and hosted by the people's government of Jiangbei district, Chongqing.
     
    The 9th China online retail conference was held in chongqing century jinyuan hotel on December 4th. In the two-day annual meeting, the e-commerce experts of 800 TeleServicattended all the agenda of the annual meeting. Through communication and exchange with peers, the e-commerce generation operation mode and e-commerce software of 800TeleServices were highly recognized by the experts, and won the "2014 e-commerce service tomorrow star" award issued by the organizer.
     
  • 2015-03-22

    800 TeleServices was awarded "the world's best service outsourcing provider - BPO top 15 in China"

    On March 22, 2014, TGOD China TOP15 (short for TGOD China TOP15) was released at the 4th China service outsourcing leaders conference held in hefei, anhui province. 800 TeleServices once again won this award as the benchmark of the BPO industry, which is the fourth consecutive award after 2010, 2012 and 2013.

    On March 22, 2014, TGOD China TOP15 (short for TGOD China TOP15) was released at the 4th China service outsourcing leaders conference held in hefei, anhui province. 800 TeleServices once again won this award as the benchmark of the BPO industry, which is the fourth consecutive award after 2010, 2012 and 2013.

     

     

     

    800 TeleServices chairman and chief executive Alex Wong received the award at the event, won the award for the fourth time, Alex said: "although TOPS series award selection criteria become more stringent and internationalization, but 800 TeleServices has been committed to outsource call center and e-commerce development of the cause of the generation of operation, has successfully helped the world leader in the field of many well-known enterprises to carry out the call center and electronic business, in hotels, finance, 3 c electronic products, real estate, cosmetics and other industries have accumulated rich experience in actual combat, fully meet the internationalization of the selection of high quality service level. In the future, 800 TeleServices will continue to establish strategic partnerships with many well-known enterprises, strengthen the group's call center and e-commerce one-stop services and customized big data services, so as to provide more comprehensive quality services for global customers to expand the Chinese market.

     

     

  • 2015-02-02

    Kunshan operation center of 800 TeleServices relocation ribbon-cutting ceremony was held

    On February 2, 2015, a ribbon-cutting ceremony was held for the relocation of kunshan operation center of 800 TeleServices. Alex Wong, CEO of 800 TeleServices, attended the ceremony and delivered a speech. Many leaders of the kunshan government, customer representatives and heads of industry associations came to the ribbon-cutting scene.

    On February 2, 2015, a ribbon-cutting ceremony was held for the relocation of kunshan operation center of 800 TeleServices. Alex Wong, CEO of 800 TeleServices, attended the ceremony and delivered a speech. Many leaders of the kunshan government, customer representatives and heads of industry associations came to the ribbon-cutting scene.

     

    As the business continues to expand, 800 TeleServices (Kunshan) Information Services co., LTD., a wholly-owned subsidiary of 800 TeleServices , is now officially moved to soho international plaza. The new center has the international level of advanced design concept and the most cutting-edge technology equipment, we believe that while expanding the kunshan operation center, 800 TeleServices will be able to bring customers more quality, more professional, more thoughtful customer experience.

     

  • 2014-04-04

    800 TeleServices joins 2014 (guangzhou) international e-Business expo -- network business opportunities to build the future

    According to the guidance on e-commerce development issued by the ministry of commerce during the 12th five-year plan period, China's e-commerce transaction volume is expected to quadruple to 18 trillion yuan by 2015.

    According to the guidance on e-commerce development issued by the ministry of commerce during the 12th five-year plan period, China's e-commerce transaction volume is expected to quadruple to 18 trillion yuan by 2015. The proportion of enterprises above the scale applying e-commerce is more than 80%; The import and export volume through e-Commerce accounts for more than 10% of the total trade volume; Online retail sales are equivalent to more than 9% of the total retail sales of consumer goods.

     



    With the continuous development and growth of e-commerce, e-commerce marketing costs continue to increase. How to stand out from the big wave of e-commerce and become the bottleneck of enterprises? Last year, 800 TeleServices participated in a series of exhibitions in Hangzhou, Nanjing, Beijing and other places, and conducted "zero distance" e-commerce troubleshooting activities with local enterprises. This time, 800 TeleServices group was invited to attend the "2014 (Guangzhou) international e-Business expo" (IEBE) held by Guangdong Internet merchants association, Guangzhou foreign trade and economic cooperation bureau and Shenzhen e-commerce service center in Guangzhou international business exhibition center. Nearly 20,000 multiple industries has been in e-Commerce or prepared in e-Commerce enterprise in south China, 800 TeleServices offers a full range of excellent guest service, perfect e-Commerce management software "EC Link", the highly effective website promotion and other professional electric commercial service, thus to promote the depth of the e-commerce and the real economy, promote the traditional enterprise of south China region by the "agent" in one thousand to the transition of modern manufacturers, more efficient to help enterprises accurately to e-Commerce.

  • 2013-12-17

    800 TeleServices won the CTI Forum "editor's recommendation award"

    Recently, the "industry application and market analysis theme salon and 2013 CTI forum editor recommendation award" hosted by CTI Forum, a media pioneer and information service organization in the field of call center, was held in Beijing. 800 TeleServices won the 2013 "editor's recommendation award" (call center outsourcing solution).

    Recently, the "industry application and market analysis theme salon and 2013 CTI forum editor recommendation award" hosted by CTI Forum, a media pioneer and information service organization in the field of call center, was held in Beijing. 800 TeleServices won the 2013 "editor's recommendation award" (call center outsourcing solution). At the same time, Paul Zhang, senior manager of customer relationship operation department of 800 TeleServices, also won the 2013 "editor's recommendation award" (best manager award).

     



    In big data, cloud computing, mobile Internet and emerging technologies such as social media is a subversive revolution, against the background of CTI Forum editor's recommendation award, promote the ICT sector (call center, enterprise communications, value-added telecom, etc., of the exchange of information, for the industry well-known integrator, middleware vendors, hardware providers, software providers, each solution provider and offering outstanding people understand, best practices, industry development platform. The CTI Forum on the selection rules, adopted the "cover/recommend running + public review research network voting + expert", and relying on the powerful industry resources and experience accumulated over the years, to hear more feedback from the market, together with the masses of users, strict elect 2013 outstanding technology products, in the field of ICT solutions, from personnel of course of study.

     

    Since 1997, 800 TeleServices has managed and executed more than 500 call center projects for some of the most successful and prestigious companies in the world. With experience, resources and expertise, we have successfully helped our customers expand their market share in their key markets. The outstanding performance proves that 800 TeleServices provides customers with innovative call center outsourcing services, which address the quality, cost and time needs of the most cutting-edge enterprises and help customers better serve and maintain the growing number of consumers. 800 TeleServices won "2013 CTI Forum editor's recommendation award"" - "call center solutions award" and "the best manager award", once again, fully embodies the industry market, the majority of users and industry media of 800 TeleServices praised by service and rich management experience, will be the next 800 TeleServicer, will achieve the client's business goals for our service oriented, continue to play a leading position in the greater China region, share the rich market experience and industry

     

  • 2013-03-27

    800 TeleServices won "top 20 business process outsourcing enterprises in China"

    After winning the "TOP20 best practices in BPO business of China service outsourcing enterprises" in 2010, 800 TeleServices has been awarded the "TOP20 business process outsourcing enterprises in China" in 2012.

    After winning the "TOP20 best practices in BPO business of China service outsourcing enterprises" in 2010, 800 TeleServices has been awarded the "TOP20 business process outsourcing enterprises in China" in 2012. During the period, Alex Wong, chairman and CEO of 800 TeleServices, attended the award ceremony and was invited as a guest speaker to participate in the high-end dialogue of "2013 China service outsourcing leaders annual meeting" jointly held by China outsourcing network and Devott service outsourcing research institute in Binhai new area, Tianjin.

     

     

     

    Since the first BPO TOP20 selection was launched in 2010, the enterprises selected in the BPO TOP20 have become a banner of China's BPO industry and the best representative of China's service outsourcing industry in international competition. This time, the organizing committee will strictly continue to use the "five forces model" to conduct comprehensive assessment of China's local bpo enterprises from five dimensions of operation, growth, professional, development and innovation, aiming to select outstanding representative enterprises, so as to set a benchmark and lead the industry to the international market. 800 TeleServices won the BPO business process outsourcing TOP20 again, on the one hand, confirmed 800 TeleServices through the development of recent years, give full play to the process management, talent, technology, experience, customers, business model and other advantages, through continuous enhancement enterprise's core competitiveness, actively to high-end industrial chain extension of BPO, collection of data processing, voice services, software research and development of BPO, business process management consulting and training services business process outsourcing (call center and e-commerce) the strength of the service; On the other hand, it also means the consolidation of 800 TeleServices  leading position in the BPO industry.

     

    On the two awards, the chairman and chief executive of 800 TeleServices, Alex Wong, said, "the two awards, from 'TOP20 BPO best practices' to' TOP20 BPO business process outsourcing companies', are a recognition of 800 TeleServices’ achievements in BPO outsourcing management. Since the establishment of 800 TeleServices, in the past 16 years, we have built up an excellent outsourcing professional management team, with international leading service level and management innovation strength, and successfully established its own brand image in the industry. In the future, we will continue to share our experience in this area with the Chinese BPO industry and enhance the international competitiveness of Chinese BPO enterprises."

  • 2012-12-31

    800 TeleServices participated in the "2012 Shanghai online goods fair" with e-commerce

    Since mid-september took the 14th China jiangsu international apparel, home textiles, fabric fair , 800 TeleServices as on taobao platform of the third-party service enterprises with rich experience, recently took part in the organized by alibaba, was held in Shanghai world trade mall in 2012, the biggest" Shanghai network goods fair - household life "exhibition.

    Since mid-september took the 14th China jiangsu international apparel, home textiles, fabric fair , 800 TeleServices as on taobao platform of the third-party service enterprises with rich experience, recently took part in the organized by alibaba, was held in Shanghai world trade mall in 2012, the biggest" Shanghai network goods fair - household life "exhibition.

     



    According to taobao data show: from 2009, taobao home products sales growth; In 2011, the transaction volume of taobao's home furnishing industry increased by 130% year-on-year; And continued to maintain high growth in 2012. It is estimated that in 2012, the annual turnover of household products on taobao, Tmall and other e-commerce platforms will reach 60 billion, and analysts predict that the household industry will become one of the three online shopping categories of taobao in the future.

     

    In fact, this data is telling us that more and more household and even more industries need more perfect and supporting professional e-commerce services. In the face of the electric business enterprise all kinds of demand, as the first batch of taobao certification "of" tao partner, 800 TeleServices according to customised offer from pre-sale promotion, sales order management to after-sale operations and customer service management "one-stop" e-commerce solutions, including: excellent customer service team, perfect electronic commerce management system and efficient online promotion, makes every effort to help electricity enterprises to solve all the e-commerce. Over the years, it has cooperated with many famous brands at home and abroad and gained rich experience in the construction and operation of e-commerce platform, which enables it to more accurately grasp the true demands of enterprises for e-commerce, and on this basis, it provides the most appropriate overall solutions and services for more customers.

     

  • 2012-10-31

    800 TeleServices was invited to attend the "2012 China international call center management conference"

    Recently, Alex Wong, chairman and CEO of 800 TeleServices, was invited to attend the "sumptuously fete" -- "2012 China international call center management conference", which was held by ICMI international customer management institute in Shanghai mart.

    Recently, Alex Wong, chairman and CEO of 800 TeleServices, was invited to attend the "sumptuously fete" -- "2012 China international call center management conference", which was held by ICMI international customer management institute in Shanghai mart. 

     



    Group chairman and chief executive Alex Wong from domestic and overseas experts and scholars in the field of call centers, operation and management more than hundreds of elite around "practical guide for innovation development, the future" the theme of discussion and sharing, this paper expounds the day everyone would fly fly a variety of advanced management practices, such as lean six sigma, COPC, e - Learning, independent research and development the PMS system, such as management system, make everyone to call center management methods have a new understanding.

     

    At the same time, the group vice President assistant ms Susan Wang was invited to attend the 2012 China international call center management conference last round table in the BBS, in "the industrialization development of call center in urgent need of all aspects of resources to support" simple as the theme of the meeting to analyze the new economic era contact center faces opportunity and challenge, she witty language and pragmatic point of view that the presence of call center industry experts and the audience have resonance, benefit a lot.

     

    Speaking after the meeting, Alex Wong, chairman and chief executive officer of 800 TeleServices, said, "feiao and ICMI share the same philosophy and purpose. ICMI has more than 20 years of successful experience in bringing leading contact centers and new technologies and concepts of customer relationship management to China through its global network and expertise. Feiao hopes to communicate and share advanced management ideas through this exchange platform to promote the development of the industry.

  • 2012-02-21

    Awarded as first batch of “Major Outsourcing Company in shanghai”

    The Shanghai Municipal Commission of Commerce recently announced 2011's first batch of “Major Outsourcing Companies” list.

    The Shanghai Municipal Commission of Commerce recently announced 2011’s first batch of “Major Outsourcing Companies” list.Information Services Company Ltd.was one of these outstanding companies.


    (上海華泛信息服務有限公司運營中心現場圖)

     

    Our Shanghai operation center has been successfully provide off-shore outsourcing services to companies in Hong Kong,Taiwan and Korea,etc.since 2009. And therefore we were chosen as one of 38 outsourcing service companies to have achieved an interntional standard,and will be able to enjoy benefits related to the expansion of outsourcing courtesy of the Shanghai govemment.

     

    In order for the Fortune 500 companies have more peace of mind in handing their outsourcing operations to us,we heve been practicing very straight measurement on data security control.In December 2011,we have further obtained the ISO27001 certification which is the most reputable certification program that specially designed for information security control aspect.

  • 2011-10-14

    Launched the JV Company with Empower Consulting Group in Quanzhou

    Referring to this cooperation, Mr. Alex Wong, 800 TeleServices Group Chairman and CEO, commented: "Empower Consulting Group has more than ten years' consulting experience and takes the lead in many different industries.

    In the aim to providing better services as well as supporting the business development to the West Coast Economic Region and Taiwan, 800 TeleServices Group together with the leading consulting company in Singapore, Empower Consulting Group, launched a joint venture in Fujian named Quanzhou Yinxiang Information Technology Development Co., Ltd. in the early June this year.


    Referring to this cooperation, Mr. Alex Wong, 800 TeleServices Group Chairman and CEO, commented: "Empower Consulting Group has more than ten years' consulting experience and takes the lead in many different industries. The cooperation will bring benefits to both sides in not only the operation experience but also the customer resources. We'll promote the strengths of both sides to provide professional outsourcing call center and BPO solution. "

     

    800 TeleServices Group Chairman and CEO, Mr. Alex Wong (left), Empower Consulting Group Director, Mr. Jianzhong Zhuang(right) together with other directors and government leaders(second row)

  • 2011-10-14

    Expansion of the Kunshan Delivery Center

    Entering 2011, the scale as well as the business scope of 800 TeleServices Group has significantly developed.

    Entering 2011, the scale as well as the business scope of 800 TeleServices Group has significantly developed. In order to meet the growing business demands, in August, the second phase of the expansion project of 800 TeleServices Kunshan delivery center started. The expansion project is planned to increase the seats from 650 to 900, while making further expansion of the other functional area. The total construction area of the entire center is estimated to be over ten thousand square meters after the project completes.


    The new functional area contains the functions that closely relate to the staff's working and leisure activities, including the training (E-learning classroom, theater), restaurant and activity venue (game room, activity room), excellent performance center, laboratory, etc.


    The brand new multi-functional delivery center will provide the staff with more comfortable work environment, thus ensuring our clients to get high-quality and stable service, and make full preparations for new business development.

  • 2011-10-14

    Awarded the National Service Outsourcing "School-Enterprise Cooperation" and "Best Employer"

    Recently, Committee of Experts on China's Service Trade Association under the Ministry of Commerce selected the first batch of enterprises and institutions which make positive contribution to the development and talent training in the service outsourcing industry.

    Recently, Committee of Experts on China's Service Trade Association under the Ministry of Commerce selected the first batch of enterprises and institutions which make positive contribution to the development and talent training in the service outsourcing industry. After two months’ evaluation by the experts, 800 TeleServices Group eventually won the national service outsourcing "Talent Training School-Enterprise Cooperation Contribution" and the "Best Employer" awards.


    800 TeleServices has attached great importance to the attraction and training of campus talents. With the rapid development of call center and e-Commerce, keeping on cultivating more new industry talents and offering better job opportunities for graduates, have become the focus of 800 TeleServices' work. 800 TeleServices has been conducting exchange with schools across the country, and make new attempts in school-enterprise cooperation model in recent years. In March, 800 TeleServices officially signed an agreement with the Jiangsu Yancheng Technicians' College, to establish a class under the name of 800 TeleServices. The class will merge the industry conditions, company culture, career path, job requirements, etc. into the students' courses. And 800 TeleServices also built a classroom with advanced equipments in the school to enhance students' real experience. Meanwhile, 800 TeleServices invested significant resources in staff career development, training, working environment, leisure activities and many other aspects. The "Best Employer" and "School-Enterprise Cooperation" Awards are high recognition of the working efforts of 800 TeleServices.

     

    The classroom under the name of 800 TeleServices

  • 2011-04-01

    Acquired COPC Registered Coordinator Qualifications by Senior Managers of 800 TeleServices

    After intensive training and rigorous assessment, two senior managers from 800 TeleServices operation team are certified as the COPC Registered Coordinator with their rich knowledge in operations management skills.

     

    After intensive training and rigorous assessment, two senior managers from 800 TeleServices operation team are certified as the COPC Registered Coordinator with their rich knowledge in operations management skills. There are 4 managers in 800 TeleServices who have acquired this qualification so far, playing important roles in operation management, process control, recruitment and training aspects.
    800 TeleServices invests significant resources each year in operation management training to ensure that we have the most advanced know-how to improve the service quality and customer satisfaction.

    Customer Operations Performance Center established world-class benchmarks, which focus on labor productivity, efficiency and cost effectiveness. It is the world's first and only authoritative certification specifically designed for customer contact centers.

     

  • 2011-04-01

    800 TeleServices Adopts the Lean 6-Sigma Methodology

    As an advanced management method with the goal of pursuing continuous quality upgrading based on data, lean 6-Sigma has become one of the most important management tool and development strategies for enterprises who seek for excellency.

     

    As an advanced management method with the goal of pursuing continuous quality upgrading based on data, lean 6-Sigma has become one of the most important management tool and development strategies for enterprises who seek for excellency. After detailed preparation in the last 6 months, 800 TeleServices will set up task force for four major projects/departments in April to implement the lean 6-Sigma initiative. We aiming through the lean 6-Sigma implementation, these projects can further optimize the working procedure, reduce costs while improving quality and increase customer satisfaction.

     

    The driving force for the implementation of lean 6-Sigma comes from the concept of Continuous Improvement of 800 TeleServices. All departments in the company will be fully involved in the initiation, training, evaluation and other key procedures. After successful pilot run of these key projects, lean 6-Sigma philosophy and methodology will fully integrate into 800 TeleServices. We hope to optimize the way of our inherent thinking and working habits by introducing this scientific method, and try to pursue excellency and perfection in each process and every detail.

  • 2010-11-01

    Awarded the "2010 Best Call Center in Asia-Pacific"

    Group Chairman and CEO of 800 TeleServices, Mr. Alex Wong, accepted the award, symbolizing the highest honor of the 2010 Best Call Center in Asia-Pacific, from the hands of the Executive Committee.

     


    Group Chairman and CEO, Mr. Alex Wong (left) accepted the award from the APCCAL Executive Committee

    Hosted by the Asia Pacific Customer Service and Call Center Alliance (APCCAL), the third Asia-Pacific Call Center Industry Summit and the Best Call Center Award Ceremony was held in Bali. At the award ceremony, Group Chairman and CEO of 800 TeleServices, Mr. Alex Wong, accepted the award, symbolizing the highest honor of the 2010 Best Call Center in Asia-Pacific, from the hands of the Executive Committee.

    As the winner of the sixth "Best Call Center Award in China", the 800 TeleServices Group competed in the competition for this Asia-Pacific award, and finally stood out from many international companies to obtain this honor by showing excellent performance in operation management.

     

  • 2010-10-28

    Hong Kong Journalists Joint Interview: Talk about the New Development of E-Commerce

    The Group Chairman and CEO of 800TeleServices, Mr. Wong attended a joint interview with a group of Hong Kong media including HKTDC, Ming Pao, Sing Tao Daily, and iMoney at the Shanghai headquarters on October 15, 2010. Based on the ten years' experience, Mr. Wong shared an in-depth exchange of 800 TeleServices' rapid development in e-Commerce in recent years.

    The Group Chairman and CEO of 800TeleServices, Mr. Wong attended a joint interview with a group of Hong Kong media including HKTDC, Ming Pao, Sing Tao Daily, and iMoney at the Shanghai headquarters on October 15, 2010. Based on the ten years' experience, Mr. Wong shared an in-depth exchange of 800 TeleServices' rapid development in e-Commerce in recent years.

     


    Mr. Wong (right) accepts an interview from Hong Kong journalists

    During the interview, Mr. Wong shared 800 TeleServices' rapid growth in e-Commerce and valuable experience we've gained: "With our deep understanding of the e-Commerce platform, together with the advantages of ten years of rich experience in the operation and management of call centers, in the beginning of 2008, we became the partner of Taobao.com, the e-Commerce leader in China, one of the first batch of Taobao partners."

     

    We offers services covering Taobao web store design and construction, daily operation, WangWang chatting, and e-marketing support on Taobao, which greatly speeds up the time for products to reach the market for our customers. Mr. Alex further commented: "We have been using our actions to prove our services and care for the customers. We connect the whole process in an orderly way by e-CRM, which greatly enhance the shopping experience of our customers."

     


    CEO Mr. Wong (center) introduced to the Hong Kong Journalists about the work in delivery center

     

    When asked about the future plans of 800 TeleService in e-Commerce arena, Mr. Wong said: "We hope that with the rapid development of e-Commerce in China, more customers will expand the Chinese market with the help of our experience."

     

     
    Mr. Wong (third from left) and the Hong Kong journalists

     

  • 2010-10-23

    800 TeleServices Awarded the “2010 Best China Contact Centre – Inbound Service” Title

    800 TeleServices was named as the "2010 Best China Contact Centre – Inbound Service" in September.

    800 TeleServices was named as the "2010 Best China Contact Centre – Inbound Service" in September. At the same time, Terence Huang, AVP of our Customer Service Operation was nominated as the "2010 Best Call Centre Manager". This is the second time that the company has won such an honourable title and this signifies the outstanding performance and high quality management skill that we have within the industry.

     

    Both awards are presented by 51callcenter.com, with joint steering of CSIP and CNCBA and co-organize by CCTaoRen.com and CCMU, and is one of the most reputable organization in the call centre industry in China.


    800 TeleServices Group Chairman and CEO, Alex Wong(left 3) in the awarding ceremony

     

  • 2010-09-29

    800 TeleServices Group Awarded the "Outstanding Partner in 2009-2010" of HTC

    Recently, the "2010 Service Provider Conference" was held in Nanjing, Jiangsu Province by Dopod Communication Company Limited ("HTC") and the 800 TeleServices Group won the "Best Partner 2009-2010 Award".

    Recently, the "2010 Service Provider Conference" was held in Nanjing, Jiangsu Province by Dopod Communication Company Limited ("HTC") and the 800 TeleServices Group won the "Best Partner 2009-2010 Award". This is second time that 800TeleServices Group has been honored this prize.

    It has been 8 years since 800 TeleServices Group established a partnership with HTC in 2002. With the advanced management experience in outsourcing call center industry, 800 TeleServices provides the mobile phone users of HTC with various services covering sales and purchase consulting, repair services, maintenance visits, troubleshooting guides, technical support, complaint handling, customer comments and suggestions collection, and other services via telephone, email, online chatting etc.

    On receiving this award, COO of 800 TeleServices, Mr. Benjamin Ma commented: "This award is the full recognition of the 800 TeleServices’ efforts and perseverance over the past years. 800TeleServices sincerely thanks for the trust, understanding and support, as well as the favor and recognition that HTC has given us in all these years."


    With wealthy industry experience and understanding on Asian culture and market, 800 TeleServices Group has successfully provided comprehensive one-stop outsourcing call center and e-commerce solutions for several well-known companies. Looking to the future, 800TeleServices is aiming to provide better service to our customers. With Experience, Innovation, and Human Touch, 800TeleServices is looking forward to becoming one of the most trusted partners of our clients.

     


    Mr. Benjamin Ma accepted the award from Michael, the director of HTC Asia-Pacific call center

     

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800 TeleServices is the pioneer of BPO solutions in Asia. We are also the only service provider that runs operation centers in Asia-Pacific region(Shanghai, Kunshan in Jiangsu Province, Guangzhou, Chongqing and Xi'an, Hong Kong, Taipei and Tokyo, providing 24-hour services to reach every corner of Asia Pacific. As an operator with regional expertise and capablilties, in close collaboration with peer partners worldwide, we are able to penetrate into local markets in Asia and extend our services to major international markets. Clients in many countries and regions of the world are able to enjoy our services in different local languages.

Contact Us
  • 800 TeleServices (Shanghai) Marketing Consulting Company Limited (Headquarters)
    4-5/F, No.120, Lane 91, E'shan Road, Pudong District, Shanghai, PRC 200127T 86-21-5820 2288
  • 800 TeleServices (Hong Kong) Limited
    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong T 852-2111 8333 
  • 800 TeleServices (Taiwan) Limited
    10F.-2, No.10, Lane. 609, Sec. 5, Chung-Hsin Rd., San-Chung Dist., New Taipei City, Taiwan T 886-2-2995 6661 
  • 800 TeleServices Business Contact
    Business Development & Account Servicing Department T 852-2111 8333   [email protected]
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